Overview
At WOOLOUTDOORS, we want you to feel confident when shopping with us. If there is a problem with your order, please review the policy below before requesting a return or refund.
Return Window
Return requests should be submitted within 30 days of delivery unless a different period is clearly stated on the product page or required by applicable law.
Eligibility for Returns
- Items must be unused, unwashed, and in their original condition
- Items should include original tags, packaging, and accessories where applicable
- Proof of purchase may be required to process the request
We may decline returns that show signs of wear, misuse, damage caused after delivery, or missing original components.
Non-Returnable Items
- Items marked as final sale or non-returnable
- Gift cards or promotional credits
- Personal-use items where return is restricted for hygiene reasons
- Products damaged through improper use, care, or unauthorized modification
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact Us page and include your order number plus clear photos if available. We will review the issue and provide the next steps.
Refunds
Once an approved return is received and inspected, any eligible refund will be issued to the original payment method. Processing times can vary depending on your payment provider, bank, or card issuer.
Original shipping charges, customs charges, duties, taxes, or similar fees may be non-refundable unless required by law or caused by our error.
Exchanges
Exchange availability depends on stock and product type. If you need a different size, color, or replacement due to a product issue, please contact us first so we can confirm the best solution.
Return Shipping
Unless the return is due to our mistake or a confirmed product issue, customers may be responsible for return shipping costs. We recommend using a trackable shipping method for returned items.
Order Cancellations
If you need to cancel or change an order, please contact us as quickly as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
How to Request a Return
To request return support, please contact WOOLOUTDOORS through our Contact Us page and include your order number, the product name, and the reason for the request.
Policy Updates
We may update this Refund and Returns Policy from time to time to reflect operational changes, legal requirements, or product handling updates. The latest version posted on this page will apply.